How OneCG’s One Track helped his European Telecom Giant bring everything back on track
A telecom company means extreme customer service. And customer service is all about contact centre infrastructure and adapting processes to suit fast-developing and changing customer scenarios. Therefore, there were frequent changes performed by the users of the Genesys Software used by the huge Contact Centers of this Telecom company. However, in many instances, changes were […]
How we partnered a leading Infrastructure and Technology giant to reduce the time taken to establish Contact Centers by 70%
This European Giant with a turnover of 78 Billion Euros had a peculiar problem. Their work entailed that they increased their contact centre infrastructure all the time, and yet, every new contact centre site would take a long time to become ready for business due to manual Genesys implementation. This period that would vary from 3 […]