How OneCG’s One Track helped his European Telecom Giant bring everything back on track

A telecom company means extreme customer service. And customer service is all about contact centre infrastructure and adapting processes to suit fast-developing and changing customer scenarios.  Therefore, there were frequent changes performed by the users of the Genesys Software used by the huge Contact Centers of this Telecom company. However, in many instances, changes were […]

6 Reasons You Need OneCG Today

Any Genesys user knows that the entire platform can come with its fair share of frustrations and complexities, making it hard for you to get to your desired end result. With the arrival of automation in just about every industry today, and the global automation industry to hit a valuation of 180 billion GBP by […]